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Driving Agility in Business Models to Get Organizations Future-Ready

An accelerated pace of change in today's business environment warrants companies to become agile in the way they operate. Organizations including their finance functions need to make strategic improvements in their change-enabling capabilities so as to embrace change quickly and continuously.

Regulatory shifts, globalization or digitization, amplified by disruptions, lead to an accelerating rate of change in external environments. Changes to internal processes or operating models, must meet or exceed the external rate of change.

Given the rapidity of change in today's business environment, while planning any transformation - especially in the operating model - it is important we not only benchmark against the best-in-class of past performance but also the new best-in-class and the new normal. So how do we measure future readiness of an operating model?

Can companies set direction and roadmap for a future operating model instead of frequently altering their operating model in response to changing global business conditions?
To discuss this and more, join us at the Webinar* on Jan 24, 2017 | 10:30 a.m. EST, 03:30 p.m. GMT

*Powered by research from The Hackett Group and hosted by WNS


Speaker Profiles

Daniel Melchior,

Global Business Services North American Practice Leader, The Hackett Group

Dan is a Senior Director steering the North American Global Business Services (GBS) practice. With more than 20 years of multi-function, multi-industry GBS experience as both a practitioner and consultant; he brings rich insights from both the perspectives to his clients. Dan's multi-function experience includes Finance, HR, Procurement, PMO, IT and Vendor / Customer Care. Dan is well known within the industry as a thought leader on Global Business Services - speaking at numerous conferences and is also the author of Shared Services - A Manager's Journey (John Wiley & Sons).

Krishnan Raghunathan,

Chief Capability Officer, WNS


Krishnan Raghunathan is WNS's Chief Capability Officer responsible for driving teams spanning capability creation, solutions, transition and quality. He has more than 20 years of rich experience across finance and accounting, business process management and sales solutions / capability functions. Before joining WNS, Krishnan led several challenging roles at Genpact, supporting strategic deals and consultative selling. In addition, Krishnan was also a business leader for a number of industry verticals at Genpact, including hospitality, transportation, logistics, media and professional services. Krishnan is a Chartered Accountant, a Certified Six Sigma Green Belt and a trained Six Sigma Black Belt.

Dorin Ioanas,

F&A Practice and Solutions Leader WNS Global Services

Dorin has extensive experience in designing large-scale transformation programs for global companies across multiple industries. He specializes in optimizing operating models including the designing of GBS structures, consolidating services in captive or outsourced centers and defining transformation strategies geared towards continuous process improvement and effectiveness. He is a Fellow ACCA member and a certified Six Sigma Green Belt professional.

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