The insurer was challenged by disparate and manual operations, and legacy systems. The company collaborated with WNS to embark on a five-pronged digital transformation journey – operating model re-design, digitization, embedded analytics, robotics and business process re-engineering – to drive down costs, improve customer experience and increase efficiencies.
The insurer’s bottom line was being eroded by fraudulent activities. The company partnered with WNS to implement fraud analytics and solicitor profiling model, and generated millions in fraud savings.
The insurer was experiencing huge inefficiencies from manual-intensive claim lodgment process. The company collaborated with WNS to deploy Robotic Process Automation (RPA) to automate claim lodgment process for motor and property claims, leading to sizable efficiency improvement.
The (re)insurer sought to future-proof its business by developing an agile and digital ecosystem. The company forged a strategic alliance with WNS to co-create a first-of-its-kind “Insurance-in-a-Box” solution that offers the combined advantage of best-in-class platform and Business Process Management (BPM) as-a-service.
This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice.
WNS brings unmatched domain capabilities in the P&C insurance space. We enable a gamut of solutions, from processing claims to setting up new policies, calculating risks, supporting sales, and providing finance and accounting support.
We provide end-to-end BPM solutions across the L&A value chain, including new business, distribution channel management, claims administration, policy serving, and actuarial and new product development.
WNS provides key services across the insurance broking value chain encompassing pre-binding and post-binding activities – client profiling, placement, invoicing, IBA & credit control, binder & cover management, claims, finance and accounting, and actuarial.
We cater to demanding specialty (re)insurance needs, helping enterprises adopt low-cost operating models, lean and integrated operations, risk mitigation and accelerated go-to-market strategy.
years of industry experience
leading MGAs, brokers, insurers/carriers partners
insurance professional services
of the largest Actuarial and Analytics practices
A ‘Leader’ in ISG Provider LensTM Quadrant Report for the U.S. and Archetype Report for Digital Insurance BPO Services
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A ‘Leader’ in NelsonHall’s 2019 Vendor Evaluation & Assessment Tool (NEAT) for Advanced Analytics Business Process Services (BPS)
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Recognized as a service provider with the widest range of services and depth of experience across the Insurance value chain
A ‘Leader’ in 2018 Vendor Evaluation & Assessment Tool (NEAT) for Business Process Transformation through Robotic Process Automation (RPA) and Artificial Intelligence (AI)
A ‘Leader’ and a ‘Star Performer’ in Everest Group’s 2019 PEAK Matrix™ assessment for Property and Casualty (P&C) Insurance BPO
Leader in Global Insurance BPO Solutions by HfS Research
Our team at Convex is excited to be building the “insurance company of the future,” free from legacy systems and processes. We believe WNS has the operational excellence needed to support the execution of our business strategy. We are building a platform that is flexible, scalable and efficient and WNS will be a great partner to support us on our journey.
Adrian Spieler, Group COO, Convex